SME Lending

Small business loans.
Small business lending, powerfully simplified.

Refo enables financial institutions to provide a diverse range of financing to small businesses tailored to their specific business needs.

Deliver unparalleled business lending experience.

Streamline lending operations for small business customers using pre-built product configurations, automated processes, low-code setups, and scalable API connectors for rapid deployment.
Loans of all sizes
Fully configurable business lending products of flexible amounts
Support for all business types
Streamlined KYC through API or document uploads
Document Master
Easy document master setup for each lending product
Omnichannel
Customer self or Assisted onboarding by back office team
Multi source underwriting
Multi-source data underwriting through Bureau, Bank, GST and other transaction sources

The lending solution designed for diverse borrower needs.

Improve customer conversions, onboard faster

Intuitive UI/UX

Delight borrowers with a sleek, white-labeled application journey designed for frustration-free engagement and conversions.

Assisted workflows

Empower your team and channel partners to guide borrowers through complex processes, seamlessly.

Real-time updates

Build trust with borrowers through real-time status updates and personalized communication with full transparency.

Make smarter, data-driven decisions.

Rich data integration

360° borrower view with seamless credit bureau, account aggregator, government registries and tax returns/bank statement data.

Customizable scorecards

Tailor your credit scoring model to your unique risk appetite and lending policies.

Robust fraud checks

Multi-layered protection against fraudulent applications with identity, address, and watchlist screening.

Reduce manual effort.

AI fraud management

Let our AI engine manage fraud in real time and cut down on manual review.

Exception management

Define, automate, and ensure compliance for unique borrower scenarios with ease

Compliance reminders

Automate compliance reminders so you can focus on what you do best – growing your business.

With Refo, leading Financial Institutions have experienced...

3x
Faster
Customer onboarding speed
30%
Increase
In customer conversions
60%
Reduction
In tech costs
50%
Reduction
In backend process TAT

Hear what our customers say.

Refo reduces time to market

We love working with Refo. Refo’s platform significantly reduces the time to market for launching new onboarding channels and lending products. The product offers best-in-class API performance, enabling seamless embedded banking operations. Refo has been instrumental in our journey to build India’s largest open finance network on ONDC

Saurabh Nigam
Saurabh Nigam
Group CTO, DMI Finance
Refo has impressed us with their support

Refo has impressed us with the quality of their product, as well as their developer and customer support. Their platform integrates onboarding, decisioning, and customer analytics seamlessly, providing an excellent experience for customers, internal teams, and partners.

Ruchi Sehgal
Ruchi Sehgal
SVP Lending & BaaS, HDFC Bank
Refo lets you design custom flows

In partnerships, you need a composable experience for each partner due to heterogeneous systems in the industry. Refo lets you design custom flows for each partner using the flow builder in their product.

Sanmesh Kalyanpur
Sanmesh Kalyanpur
Head of Partnerships, Tata Capital
Refo reduces time to market

We love working with Refo. Refo’s platform significantly reduces the time to market for launching new onboarding channels and lending products. The product offers best-in-class API performance, enabling seamless embedded banking operations. Refo has been instrumental in our journey to build India’s largest open finance network on ONDC

Saurabh Nigam
Saurabh Nigam
Group CTO, DMI Finance
Refo has impressed us with their support

Refo has impressed us with the quality of their product, as well as their developer and customer support. Their platform integrates onboarding, decisioning, and customer analytics seamlessly, providing an excellent experience for customers, internal teams, and partners.

Ruchi Sehgal
Ruchi Sehgal
SVP Lending & BaaS, HDFC Bank
Refo cuts down policy change TAT by at least 70%

Refo has an advanced decisioning platform that gives control directly to the risk teams, cutting down on policy change TAT by at least 70%. It is one of the most nimble decisioning engines with built in workflow available in the industry today.

Himanshu Jaggi
Himanshu Jaggi
Head of Product, Truebalance
Refo reduces time to market

We love working with Refo. Refo’s platform significantly reduces the time to market for launching new onboarding channels and lending products. The product offers best-in-class API performance, enabling seamless embedded banking operations. Refo has been instrumental in our journey to build India’s largest open finance network on ONDC

Saurabh Nigam
Saurabh Nigam
Group CTO, DMI Finance
Refo has impressed us with their support

Refo has impressed us with the quality of their product, as well as their developer and customer support. Their platform integrates onboarding, decisioning, and customer analytics seamlessly, providing an excellent experience for customers, internal teams, and partners.

Ruchi Sehgal
Ruchi Sehgal
SVP Lending & BaaS, HDFC Bank
Refo lets you design custom flows

In partnerships, you need a composable experience for each partner due to heterogeneous systems in the industry. Refo lets you design custom flows for each partner using the flow builder in their product.

Sanmesh Kalyanpur
Sanmesh Kalyanpur
Head of Partnerships, Tata Capital
Refo reduces time to market

We love working with Refo. Refo’s platform significantly reduces the time to market for launching new onboarding channels and lending products. The product offers best-in-class API performance, enabling seamless embedded banking operations. Refo has been instrumental in our journey to build India’s largest open finance network on ONDC

Saurabh Nigam
Saurabh Nigam
Group CTO, DMI Finance
Refo has impressed us with their support

Refo has impressed us with the quality of their product, as well as their developer and customer support. Their platform integrates onboarding, decisioning, and customer analytics seamlessly, providing an excellent experience for customers, internal teams, and partners.

Ruchi Sehgal
Ruchi Sehgal
SVP Lending & BaaS, HDFC Bank
Refo cuts down policy change TAT by at least 70%

Refo has an advanced decisioning platform that gives control directly to the risk teams, cutting down on policy change TAT by at least 70%. It is one of the most nimble decisioning engines with built in workflow available in the industry today.

Himanshu Jaggi
Himanshu Jaggi
Head of Product, Truebalance
Refo reduces time to market

We love working with Refo. Refo’s platform significantly reduces the time to market for launching new onboarding channels and lending products. The product offers best-in-class API performance, enabling seamless embedded banking operations. Refo has been instrumental in our journey to build India’s largest open finance network on ONDC

Saurabh Nigam
Saurabh Nigam
Group CTO, DMI Finance
Refo has impressed us with their support

Refo has impressed us with the quality of their product, as well as their developer and customer support. Their platform integrates onboarding, decisioning, and customer analytics seamlessly, providing an excellent experience for customers, internal teams, and partners.

Ruchi Sehgal
Ruchi Sehgal
SVP Lending & BaaS, HDFC Bank
Refo lets you design custom flows

In partnerships, you need a composable experience for each partner due to heterogeneous systems in the industry. Refo lets you design custom flows for each partner using the flow builder in their product.

Sanmesh Kalyanpur
Sanmesh Kalyanpur
Head of Partnerships, Tata Capital
Refo cuts down policy change TAT by at least 70%

Refo has an advanced decisioning platform that gives control directly to the risk teams, cutting down on policy change TAT by at least 70%. It is one of the most nimble decisioning engines with built in workflow available in the industry today.

Himanshu Jaggi
Himanshu Jaggi
Head of Product, Truebalance

Frequently asked questions.

Do you support both small-ticket and large-ticket size loans?

Absolutely! Refo's platform is designed to cater to a wide range of loan sizes, from microloans to substantial commercial financing. Our flexible and scalable architecture ensures that your lending operations can handle diverse loan amounts efficiently.

Do you support KYC document upload for SME lending?

Yes. Refo streamlines the KYC process for SME lending through direct connectivity with government KYC registries, ensuring seamless validation. Additionally, our platform enables borrowers to securely upload both entity and promoter KYC documents through our user-friendly interface, simplifying onboarding and reducing manual effort for everyone involved.

Can I set up specific documents (document master) that I require for SME lending?

Definitely! Refo's platform enables you to define a custom document master, tailoring the required documents to your specific SME lending criteria and regulatory requirements. This ensures a seamless and compliant onboarding process for your borrowers.

If a customer is unable to complete the journey, can we complete it from the backend with the help of the operations team?

Yes, you can! Our platform offers robust backend capabilities for your operations team to intervene and assist borrowers who encounter difficulties during the loan application process. This ensures a smooth and efficient customer experience, even in complex scenarios.

Do you have connectivity to the GST system?

Absolutely! We leverage direct integrations with GST Suvidha Providers (GSPs) to seamlessly fetch GST reports in machine-readable formats. This integration enriches your credit assessment process with valuable insights from borrowers' GST data, empowering you to make even more informed and accurate lending decisions.

Do you have account aggregator connectivity to fetch banking data?

Yes! Refo's platform seamlessly integrates with account aggregator networks, allowing you to securely access and analyze borrowers' banking data with their consent. This enriches your credit assessment process and helps you make more informed lending decisions.

Do you have Perfios connectivity for analyzing bank statements?

Can you show Perfios output on your screen? 
A: Yes, we do. Refo's platform seamlessly integrates with Perfios, enabling you to analyze bank statements directly within our interface. Gain valuable insights and streamline your credit assessment process with this powerful integration.

Can you underwrite data from all channels such as CIBIL, AA, GST, triangulate, and create a customer scorecard?

Yes! Refo's platform is designed to ingest and analyze data from multiple sources, including credit bureaus, account aggregators, GST, and more. Our advanced analytics engine triangulates this information to generate accurate and comprehensive customer scorecards, empowering you to make data-driven lending decisions.

Can you get data from ITR?

Yes, we can! Our platform is equipped to extract relevant data from ITR documents, further enhancing our credit assessment capabilities and providing a holistic view of the borrower's financial health.

Can you get financial data from MCA?

Yes, we can seamlessly integrate with the Ministry of Corporate Affairs (MCA) database to access relevant financial data for companies. This helps you evaluate the creditworthiness of business borrowers more effectively.

Can you get MCA financial data for Sole Proprietorship companies?

Currently, MCA does not make financial data available for Sole Proprietorship companies. However, Refo's platform allows you to collect and analyze financial data from other sources, such as bank statements and ITR, to assess the creditworthiness of sole proprietors.